🔴 URGENT — LOGIN ISSUE

Email received Aug 3 · sarahmareeparker14@gmail.com

⚠️ Issue: Signed up but (1) never received confirmation email, (2) can't log in — says incorrect password.
🔍 Action needed: Search All Accounts tab for sarahmareeparker14@gmail.com to retrieve her slug + password, then fill in [SLUG] and [PASSWORD] below before sending.

Kia ora Sarah, Thank you so much for getting in touch — I'm sorry you've had trouble getting in, let me sort this out for you right now! It looks like your account was set up successfully, but the confirmation email may have landed in your spam/junk folder (this sometimes happens with our automated emails — we're looking into it). Here are your login details: 🌐 Your login page: https://ketekoha.co.nz/a/index.html?slug=[SLUG] 🔑 Your password: [PASSWORD] To log in: 1. Go to the link above 2. Enter your password exactly as shown above 3. You'll land straight in your admin dashboard If you have any trouble at all, just reply to this email and I'll jump in and help straight away. So glad you're setting up a raffle — it's a great way to raise funds for your group! Once you're in, creating your raffle page takes just a few minutes. Let me know if you'd like a hand getting started. Ngā mihi, Louise Ruiha Labs Limited — Kete Koha ketekoha@gmail.com | ketekoha.co.nz

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Kim Lusby

Enquiry received Jul 13 · Reply overdue ~19 days

Kia ora Kim, Apologies for the delayed reply — things have been busy on our end but that's no excuse! Thank you so much for getting in touch. We'd love to help [Kim's organisation] run a great fundraiser. Kete Koha makes it really simple — you can be up and running with your own raffle or events page in under an hour. No payment terminals needed; everything goes through a straightforward bank transfer, which is exactly how most NZ clubs prefer it. A few quick things that might help: • Your public raffle page is shareable instantly and looks great on mobile • We handle the ticket confirmation emails automatically • The draw is cryptographically verifiable so there's no question of integrity • Pricing starts at $29 for a single raffle, or $17/month for unlimited I'd love to set you up with a free trial so you can see it in action. Could I give you a quick 15-minute Zoom to walk through it together? Or if you'd prefer, I can set up a demo account for you to explore yourself right now. Looking forward to hearing from you! Ngā mihi, Louise Ruiha Labs Limited — Kete Koha ketekoha@gmail.com | ketekoha.co.nz

David Hermans

Enquiry received Jul 21 · Reply overdue ~11 days

Kia ora David, Sorry for the slow reply — I really appreciate your patience! Thanks for reaching out about Kete Koha. I can see why it caught your eye — it's built specifically for NZ community groups who want a clean, professional fundraising setup without the complexity of payment gateways or merchant accounts. The way it works is simple: your supporters reserve tickets online, then pay via direct bank transfer using a unique reference code. You confirm payments manually in your admin panel, and the system handles all the confirmation emails. No Stripe, no fees beyond our flat subscription. If you're thinking about an upcoming event or raffle, I'd be happy to: 1. Set up a live demo account for you to explore straight away, or 2. Jump on a quick call to talk through your specific use case What kind of fundraiser are you planning? That'll help me point you to the right setup. Ngā mihi, Louise Ruiha Labs Limited — Kete Koha ketekoha@gmail.com | ketekoha.co.nz

Ellie Heald

Enquiry received Jul 22 · Reply overdue ~10 days

Kia ora Ellie, Apologies for only getting back to you now — your message definitely deserved a quicker reply! Thank you for your interest in Kete Koha. We built this platform specifically for organisations like yours — community groups, schools, and sports clubs across Aotearoa who want to run professional fundraisers without needing a tech background. What makes us different from other platforms: ✅ No merchant account or payment gateway required — bank transfer only ✅ Beautiful, shareable raffle and event pages in minutes ✅ Automatic email confirmations for every ticket purchase ✅ Cryptographic draw system — fully transparent and verifiable ✅ Events module — sell tickets to bingo nights, quiz nights, galas Pricing is straightforward: $29 once-off for a single raffle, $17/month for ongoing access, or $99/year (best value). I'd love to get you set up — it honestly takes less than 30 minutes to go live. Would a free trial account be useful so you can have a proper look around? Just say the word and I'll get one created for you. Ngā mihi nui, Louise Ruiha Labs Limited — Kete Koha ketekoha@gmail.com | ketekoha.co.nz